Setting up emergency contacts correctly before a trip is a step many satellite communicator owners skip. Here's exactly what to configure and why it matters.
What Happens During SOS Activation
When SOS is activated on a Garmin inReach, the signal goes to GEOS International Emergency Response Center. GEOS:
- Contacts the registered emergency contacts via email or SMS with GPS coordinates and a map link
- Attempts two-way communication with the hiker via the device
- Coordinates with the appropriate local search and rescue organization for the GPS location
- Manages the rescue response until handoff to local authorities
Setting Up Emergency Contacts — Garmin inReach
- 1
Open Garmin Explore app or website
Emergency contacts are managed through the Garmin Explore app (mobile) or explore.garmin.com (web). Log into the account associated with the inReach device.
- 2
Add up to 3 emergency contacts
Enter name, email address, and phone number for each contact. Garmin recommends including at least one contact who knows the trip itinerary in detail and is available to respond to a notification during the trip dates.
- 3
Brief contacts before departure
Send contacts a pre-trip message explaining: the trip route, departure and return dates, that they may receive a MapShare link to monitor progress, and what to do if they receive an SOS notification. A contact who understands the system is more useful than one who is surprised by a notification.
- 4
Update the device profile
The device profile (in Garmin Explore) includes medical information (allergies, conditions), vehicle information if driving to the trailhead, and the subscriber's physical description. GEOS uses this information when coordinating rescue.